Operating Model
& Org Design…
Designing how your organisation needs to work, after the change.
An operating model & org design answers one of the most important questions in any transformation.
Once the change is done, how does this organisation actually run?
The operating model is what makes a transformation real, not just on paper. We make sure it gets the same attention as the technology and the process, so the organisation actually works differently once the change is done.
We design operating model & org designs that are clear, realistic and built around the people who have to live inside them. This isn’t a theoretical exercise — we’re working with clients on exactly this right now.
Operating model design
Defining how the organisation should be structured, how it should make decisions, and how different teams and functions work together.
Roles & accountabilities
Getting clear on who does what, where responsibility sits and how work flows across the business.
Process & ways of working
Designing the processes and ways of working that support the new model — practical, not prescriptive.
Transition planning
Mapping the path from where you are now to where you need to be — sequenced, realistic and deliverable.
Embedding & adoption
Making sure the new operating model lands properly with the people it affects — not just communicated, but understood and adopted.
We design operating models alongside the people who will work in them, not for them.
The result is a model that reflects the reality of the business, has genuine buy-in, and gets implemented.
See how it all connects.
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Strategy & Direction
Where you’re going and why it makes sense.
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Transformation & Delivery
Turning intent into structured and controlled change.
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Change Management
Making change land with real people.
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Architecture & Data
Designing systems that actually work together.
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Sourcing & Selection
Choosing and contracting with confidence.
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AI Advisory & Enablement
Cutting through the noise to find where AI actually moves your business forward
“Really good and engaging TOM sessions and highlighted key aspects to where we want to move the business forwards!”
— Programme Sponsor